High EQ people listen to and validate other people’s feelings without judgment.
While high IQ people can understand logical systems and interrelationships between them, high EQ people can understand people and social interrelationships.
Listen and acknowledge without judgment or distraction
Put yourself in the other person’s shoes. Hear what they hear. See what they see. Consider that the other person’s emotions are always valid in their context
Ask thoughtful questions, like about how they feel when a particular situation happens. Don’t try to fix the problem yet and don’t color their responses with your emotions
Think what pieces of missing information might help the other person
Show vulnerability, this makes you accessible and human. Admit your mistakes and poor judgment