Amazon’s Fire TV unit and Fire TV Stick both can be controlled and operated with by third party app which is made for remote. This means in case your original remote is not working instead of buying new remote users can simply download a new remote app for their device through which they can control their devices. If you require help to setup your remote app then contact to Fire Stick Support Phone Number 1866-947-8499 which is toll free. Here the experts will resolve your issue easily.